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quality of service
quality of service
Service &Support
We can quickly respond to your questions, to provide you with uninterrupted product technology and after-sales training, to ensure the quality of service.
Product warranty policy
All DEHRAY warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. DEHRAY warranties are subject to and provided only on the terms and conditions as set out in the warranty version published on this site, or for warranty versions as delivered in the companion DEHRAY Information Packet.
Warranty time
Each DEHRAY product covers at least 50 hours running time or 12 month warranty from the date of delivery.
Warranty costs
Within the warranty scope, no cost of replacement accessories will be charged.
Fast response time
DEHRAY after-sales service will quickly respond to your needs, ensure timely parts replacement and maintenance and rapid recovery of normal operation of the product.
The following conditions are not covered by the warranty:
1- damage caused by improper operation or unauthorized modification;
2- earthquake, lightning, fire, flood, war and other force majeure circumstances;
3- damage caused by modification, replacement of spare parts, engines, generators, etc.;
3- damage due to improper transportation, installation or unauthorized repair of accessories;
4- insufficient or improper maintenance in accordance with the instructions;
5- failure or damage to the generator caused by improper maintenance or malicious damage;
6- battery, engine oil, antifreeze, anti-corrosion filter and other consumables are not covered by the warranty.
7- the warranty does not cover economic loss or additional expenses incurred by the generator set.
For details, please contact your local dealer or call our customer service department:
Phone: +86-510-88211888-8001
E-mail: dehray@dehray.com
Technical training
Have any technical and after-sales training needs, Sign up today and start reducing downtime and saving money!
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